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Violations, queries, and information regarding the Top5Hosting Acceptable Use Policy can be reported by submitting our Contact Us form


What do you mean by "unlimited disk space and data transfer"?

There are no set limits on the disk space or data transfer (bandwidth) that we provide in plans marked "unlimited". We want you to have the resources you need to build a great online presence.

Still, we do need to be sure that we're providing all of our customers with optimum service. As such, we do require all customers to be fully compliant with our Terms of Service and utilize disk space and bandwidth related to the normal operation of a personal or small business website.

While it is rare, we may need to put constraints on accounts that are adversely affecting other customers or otherwise utilizing or abusing resources beyond what would be expected of a personal or small business website.

What will happen to accounts that don't comply with the Terms of Service or go beyond normal usage?

Through our NOC (Network Operations Center), we maintain a variety of human and automated controls to monitor customer and server activity. If the NOC identifies an account that is not in compliance with our Terms or that has the potential to negatively impact the performance of our systems, we may need to temporarily suspend that account. Of course, we will notify the administrative contact for the account and work with that customer to resolve the issue as quickly as possible.

The most common situations involve customers who use their accounts for storage of files—particularly multimedia files—that are not linked off of their websites. One thing to remember is that Top5Hosting provides the disk space and bandwidth required to operate a personal or small business site. Our services may not be used to store or archive electronic files that are not available through the website.

What is "normal" usage?

Normal usage means that you operate a personal or small business website that utilizes resources in a manner similar to most of our other customers. For example, the system requirements of large corporations are not equal to those of small businesses and their resource requirements would not be considered normal for our architecture. Another example would be the storage of large numbers of video or audio files that may be associated with a site, but require more resources to support than a normal personal or business website would.

Why are the normal usage guidelines in place?

Top5Hosting offers hosting through a shared environment, therefore, each site has the ability to impact the performance of thousands of other sites. While our pooled architecture minimizes this risk in comparison to the more common single-server design, we do occasionally experience disruptions that result from customer activity. This is an unusual occurrence, but one which we manage carefully to protect our users from service degradations. Still, we want our customers to understand that there are guidelines in place before they purchase our services.

Refunds will be considered at the discretion of the Company Management. In terms of our 30 day money back guarantee, a refund will not be unreasonably withheld unless the client has been in breach of contract. Please contact if you have any questions in this regard.


This document replaces all previous documents including to but not limited to previous registration agreements, online registrations, and any other method used or developed to grant access to the Top5Hosting network. This Policy applies to all components of Top5Hosting Networks, including all subsidiaries, trade styles and related concerns; All customers, clients, employees, advisors, and agents of, and all authorized third parties that require the use of, and are granted access to the Top5Hosting Networks network; All Information Systems Environments operated by Top5Hosting Networks or contracted with a third party by Top5Hosting Networks. The term "Information Systems Environment" defines the total environment and includes, but is not limited to, all documentation, physical and logical controls, personnel, software, hardware (e.g. distributed, desktop, network devices), and information.
The Internet is a vast network of computers that allows an individual user on the network to share the resources of other computers. This sharing of resources creates a "community" and when you use Top5Hosting Networks to access the Internet you become a member of two communities. You become part of the community of Top5Hosting Networks, which includes our network and customers, and you become a part of the larger community of networks and users on the Internet.
Access to the Internet through Top5Hosting Networks is a privilege, not a right, and carries with it certain responsibilities and duties. Our goal in establishing this Acceptable Use Policy (AUP) is to protect both our users and the larger Internet community from the consequences of irresponsible use of Top5Hosting Networks accounts and resources. Top5Hosting Networks’s AUP chiefly prohibits

  • acts that are illegal,

  • acts that violate generally accepted standards for online behavior,
  • acts that misuse Top5Hosting Networks’s resources to the detriment of other users.
    All customers, clients, and users of the Top5Hosting Networks network are required to comply with this Policy.
    All violations of the Acceptable Use Policy will be reviewed for appropriate action that could include termination of access. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time.
    Top5Hosting Networks intends to provide its clients, customers, and users access to everything the Internet has to offer. While Top5Hosting Networks is firmly committed to the principles of free speech, certain activities are damaging to the resources of both Top5Hosting Networks and the Internet and cannot be permitted under the guise of free speech.
    The resources of Top5Hosting Networks and the Internet (general) are limited, and abuse of these resources by one user has a negative impact on the entire community.
    Web Hosting
    Defined as client based accounts on web servers administered by Top5Hosting Networks
  • IRC servers, IRC bots, graphics dumping, and Mush/Moo/Mud servers are forbidden
  • SMTP service is offered on shared web hosting accounts subjects to our strict non-abuse policy.
  • Spam is strictly forbidden. Any instances of spam relating to your web site will result in account deactivation and a fine for each complaint we receive
  • Hate literature, material in violation of copyright laws, and other illegal material are not permitted.

    Excessive Resource User Policy:

    Resources are defined as bandwidth, memory and/or processor utilization. A website is considered using "Excessive amounts of resources" when it monopolies the resources available using 10% or more of system resources for longer than 60 seconds. There are numerous problems that could cause such problems, this includes but not limited to: cgi scripts, FTP, HTTP, etc. A site that consumes over the account limit of bandwidth is also considered "excessive resources". This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. The client whom is using "excessive resources" will be asked to upgrade his/her package to one of our semi-dedicated or dedicated server packages. Top 5 Hosting will be the sole and final arbiter as to what constitutes a violation of this policy. 
    The benefits conferred by this agreement are non-transferable and non-assignable. The connectivity provided is expressly limited to the account holder. Unless expressly authorized under terms of written approval resale or use of this connection by other person or persons is prohibited We do not routinely monitor the activity of accounts except for measurements of system utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service. In general, you may NOT use your Top5Hosting Networks account:
  • In a manner which violates any law, regulation, treaty or tariff;
  • In a manner which violates the rules, regulations and policies of any network, server, web site, database or service provider that you access through your Top5Hosting Networks account;
  • In a manner which is defamatory, fraudulent, indecent, offensive or deceptive;
  • To threaten, harass, abuse or intimidate others;
  • To damage the name or reputation of Top5Hosting Networks, its parent, affiliates and subsidiaries;
  • To break security on any computer network, or to access an account which does not belong to you; or
  • In a manner which interferes with other customers' use and enjoyment of the services provided by Top5Hosting Networks
    Top5Hosting Networks reserves sole discretion to determine whether any use of the service is a violation of this policy.
    No Customer, Client or any other Person shall use or permit to be used the Top5Hosting Networks Services in such a manner as to prevent FAIR AND PROPORTIONATE use thereof by other Customers, Clients or Persons thereto.
    If it is deemed by Top5Hosting Networks Inc., that a Customer, Client or user is utilizing his/her/their Top5Hosting Networks Services in any manner that prevents FAIR usage thereof by other Customers, Clients or Persons and/or it is deemed by Top5Hosting Networks Inc., that a Customer, Client or Person is utilizing his/her/their Top5Hosting Networks Services in any manner that is not a PROPORTIONATE usage thereof with other Customers, Clients or Persons;
    Top5Hosting Networks may:
  • Bill the Customer the disproportionate amount. Additional billing will be in Account Increments based upon average usage. (If an account holder utilizes twice the amount of resources as the average user they will be billed for two accounts.)
  • Limit the Customer’s use of the Top5Hosting Networks Services (Limits will be set to the upper quadrant average usage by the customer base)
  • Discontinue and refuse to provide any Top5Hosting Networks Services. (The impetus for the creation of an ISP was the cost involved in buying and maintaining the network operation. To solve this problem and ISP provides "shared" resources to effectively lower the overall costs. This is not a new idea, it is fundamental in industries like insurance where your payment is calculated on a proportionate basis. Like insurance, individuals can be charged extra or denied insurance because of factors that would disproportionately increase the costs for the other participants.)
    Your Top5Hosting Networks account gives you the ability to send and receive electronic mail. Top5Hosting Networks believes that electronic mail should be used for personal communication and not as a broadcast medium.
    The following examples are non-exclusive and are provided for your guidance.
  • You may not use your account to send unsolicited bulk or commercial messages ("spam"). This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts. Such messages may only be sent to those who have explicitly requested it.
  • Individuals who are operating their own mail servers should ensure that their systems are secured against external relaying to prevent abuse of resources.
  • Individuals who maintain mailing lists should ensure that their mailing list software requires confirmation of subscription to prevent malicious subscriptions to lists by third parties.
  • You may not use your account to collect responses from unsolicited bulk or commercial e-mail sent from accounts with other providers.
  • Forging, altering or removing electronic mail headers is prohibited.
  • You may not send numerous copies of the same or substantially similar message, nor may you send very large messages or files to a recipient, with the intent to disrupt a server or account ("mail bombing").
  • You may not use electronic mail to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving email, you must not send that person any further messages.
  • You may not forward or otherwise propagate chain letters, whether or not such messages solicit money or other items of value, and whether or not the recipient wishes to receive such mailings.
  • Top5Hosting Networks accounts may not be used to collect replies to messages sent from another Internet service provider if those messages violate this Acceptable Use Policy or the acceptable use policy of the other service provider.
  • If you use the services of another provider to promote a web site hosted by or through Top5Hosting Networks, then the provisions of this Acceptable Use Policy shall apply to the methods used to promote such site.
    Not every "flame" message or angry exchange of email or newsgroup posting can automatically be considered harassment. Top5Hosting Networks is not responsible for the content or tone of any email or other transmissions of the subscribers to its service or other parties using the Internet. Subscribers or others should not expect that Top5Hosting Networks will attempt to mediate or otherwise become involved in any particular disagreement or dispute between Internet users. The Internet is a network intended for use by mature, adult users. All users should recognize this principle and undertake at all times to act with respect, courtesy and responsibility, giving due regard to the interests and rights of other Internet users, groups, and networks. We expect and appreciate the use of common sense and good judgement while using the network.
    The customers, clients or users are solely responsible for any information contained on their homepages, web pages or web sites. However, if complaints are received regarding language, content or graphics contained on your homepage, web pages, or web sites, Top5Hosting Networks may, at its sole discretion, remove the homepage, web pages, or web site hosted on Top5Hosting Networks servers and terminate your service and/or your access.
    You may not use your personal home page site to publish material that Top5Hosting Networks determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.
    Unlawful content is that which violates any law, statute, treaty, regulation, or lawful order. This includes, but is not limited to: obscene material; defamatory, fraudulent or deceptive statements; threatening, intimidating or harassing statements, or material which violates the privacy rights or property rights of others (copyrights or trademarks, for example).
    Indecent content is that which depicts sexual or excretory activities in a patently offensive matter as measured by contemporary community standards.
    Objectionable content is otherwise legal content with which Top5Hosting Networks concludes, in its sole discretion, it does not want to be associated in order to protect its reputation and brand image, or to protect its employees, shareholders and affiliates.
    You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.
    For security purposes the listed account holder, and/or the listed account administrator are the only authorized individuals that may request edits, changes, or information for the account. Authorization to release information and/or edit and/or make changes from anyone other than the listed account holder and/or the listed account administrator must be received in writing. Your password provides access to your account. It is your responsibility to keep your password secure. Passwords must contain at least six characters, and should contain at least one number or symbol, should contain both uppercase and lowercase letters, and should not be based on any word found in the dictionary or on any personal information (name or birth date, for example). Your password should not be the same as your user ID. Sharing your password and account access with unauthorized users is prohibited.
    You should take care to prevent others from using your account since you will be held responsible for such use. Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service. You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
    You may not attempt to circumvent user authentication or security of any host, network or account ("cracking"). This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
    You may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.
    Users who violate systems or network security may incur criminal or civil liability. Top5Hosting Networks will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
    All Top5Hosting Networks Accounts are monthly accounts and are prepaid. Charges for new accounts are prorated to accommodate the billing cycle. The billing cycle runs from the first of the month to the last day of the month. Charges for terminating accounts are not prorated. Charges for usage by customer beyond the base amount of usage contained in customer's service plan shall be billed the following month along with base charges for the coming month. Volume discounts for bulk purchases of monthly connectivity services remain in effect for the total length of the term, otherwise, full fees will apply. Pre-authorized Payment by credit card or automatic bank debit is the preferred method of payment. Payment is due by the first of the month or upon receipt of any invoice.
    Top5Hosting Networks may terminate any account with no refund to customer in the event of customer's breach of any of the terms or conditions contained herein. Delinquent accounts are those that remain unpaid at the beginning of the next accounting cycle, and are subject to a 2% per month service charge (24 % per annum). Accounts that are delinquent for more than five days are put on "accounting hold", their files are then archived and access is denied. Top5Hosting Networks accounts continue to accrue charges while they are on hold. Accounts that are unpaid for ten days after due date have their files purged. There is a service reconnection charge equal to one half the currently charged set-up fee, or ten dollars, whichever is greater, to remove accounts from accounting hold status. The account holder acknowledges responsibility for the account until payment in full is made.There is a $20.00 service charge for each returned check. An automatic reminder has been programmed into your account to notify you when your account is about to expire, as well, your account has been automatically added to the Top5Hosting Networks listserver in order for you to receive the Top5Hosting Networks newsletters and important notices.
    Cancellation requests for Top5Hosting Networks accounts must be received in writing via fax, or postal service at Top5Hosting Networks's main office one month prior to the next billing cycle. The inherent difficulties in verifying the authorship of email makes it un-satisfactory for transmitting account cancellations.
    Top5Hosting Networks will only be responsible for the Internet software that is included with the Top5Hosting Networks installation packages for standardized hardware. Internet software that has not been provided by Top5Hosting Networks or systems that are not standardized are not the responsibility of Top5Hosting Networks either for support, functionality or replacement. The User agrees to obtain a basic knowledge of their computer’s operating system, configuration and interface, along with a basic knowledge of the Internet and its operating principles and procedures.
    Top5Hosting Networks accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account. You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time on shared resources. You may not use resource-intensive programs that negatively impact other customers or the performance of Top5Hosting Networks systems or networks. Top5Hosting Networks reserves the right to terminate or limit such activities.
    Abuse of the system by a user generally costs Top5Hosting Networks time, money and resources. It is not fair that this additional cost should be borne by the other customers of Top5Hosting Networks. A minimum service fee of $500.00 will therefore be applied to the users account. Account holder and user further agree to pay Top5Hosting Networks reasonable collection and attorney fees on service charges shown, without regard to further legal action taken by Top5Hosting Networks to recover other or related consequential damages suffered by account holder or user's actions.
    ALL SERVICES ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE WITH RESPECT TO THESE SERVICES OR ANY INFORMATION OR SOFTWARE PROVIDED THEREBY. Top5Hosting Networks is not responsible for Customer's files residing on the Top5Hosting Networks network. Customer is responsible for independent backup of all such data at a site determined by customer. Top5Hosting Networks cannot and does not exercise any control whatsoever over the information passing through its network or through the Internet. Top5Hosting Networks is in no way responsible for any data loss or damage arising from viral infection from the Internet. Top5Hosting Networks and/or contributors shall have no liability whatsoever to you for any claim(s) relating in any way to: your inability or failure to perform research or related work or to work properly or completely, or any lost profits or consequential, exemplary, incidental, indirect or special damages relating in whole or in part to your rights hereunder or use of, or inability to use, Top5Hosting Networks’s Internet Services. Top5Hosting Networks will not be responsible for any damage suffered by you, including, but not limited to, loss of data resulting from delays, non-deliveries, mis-deliveries, or service interruptions caused by its own negligence or your errors or omissions. Use of any information obtained via Top5Hosting Networks’s Internet Services is at your sole risk. Top5Hosting Networks specifically disclaims any responsibility for the accuracy or quality of information obtained through Top5Hosting Networks’s Internet Services. As a user you are warned that some Internet sites accessible via the Top5Hosting Networks network allow posting, retrieval, and/or electronic mailing of materials that may be considered obscene or objectionable. Top5Hosting Networks is not responsible for inadvertent or deliberate access to such material and cannot prevent access of such material. It is recommended that each customer closely monitor use of his/her account especially in the case of potential use or misuse by minor children. Accounts for minor children must be opened by a parent or legal guardian with their explicit consent. Top5Hosting Networks network services may be used only for lawful purposes. Transmittal of any material in violation of any international, federal or state regulation is prohibited. This includes, but is not limited to: copyrighted materials, material legally judged to be threatening or obscene, or material protected by trade secret or software protected by copyright. You agree to indemnify and hold harmless Top5Hosting Networks (AKA Top5Hosting Networks Inc, from any claims resulting from your use of the service that damages you or another party. Any access to other networks through the Top5Hosting Networks network must comply with the rules appropriate for the other network. Violation of the rules of other networks is grounds for account cancellation. This includes, but is not limited to, mass Usenet posting, Usenet cross-posting, mass emailing, and/or the sending of unsolicited email, commercial or otherwise. Top5Hosting Networks and its affiliates shall not be liable under any legal theory (including tort or contract) for any direct, indirect, incidental, special or consequential damages in any way related to the product or services provided. Under no circumstances and under no legal theory, tort, contract, or otherwise, shall Top5Hosting Networks be liable to you or any other person for any indirect, special, incidental, or consequential damages of any character including, without limitation, damages for loss of goodwill, work-stoppage, computer failure or malfunction, or any and all other commercial damages or losses, or for any damages even if Top5Hosting Networks has been informed of the possibility of such damages, or for any claim by any other party.
    Top5Hosting Networks reserves the right to change its services without notice including but not limited to access procedures, hours of operation, menu structures, commands, documentation, and services offered. Notice of modifications to this Acceptable Use Policy will be posted to this Top5Hosting Networks Web page. Customers are encouraged to review the current Acceptable Use Policy on a regular basis. Customer's use of Top5Hosting Networks network after such notice shall constitute Customer acceptance of such modifications. Customer understands that Top5Hosting Networks services may be interrupted for several reasons, including but not limited to malfunctions, maintenance, and improvement or as required to protect network resources in the event of malfunctions or misuse. Customer understands that it may not receive advance notification of any such interruption of service. There will be no refunds for scheduled or unscheduled service interruptions of less than 24 hours duration. At its sole discretion, Top5Hosting Networks may elect to provide a pro rata or additional/extension of service refund for service interruptions of greater than 24 hours. Top5Hosting Networks reserves the right at its sole discretion to delete any information entered into Top5Hosting Networks network computer systems by Customer. Top5Hosting Networks and its authorized representatives shall retain the right, but shall not be obligated, to review/accept/reject publicly viewable information. Top5Hosting Networks reserves the right to disconnect non-dedicated dial-up connections with inactivity for more than 15 minutes ("time-out"). Non-dedicated dial-up connections may not be utilized as a dedicated connection, and Top5Hosting Networks reserves the right to disconnect non-dedicated dial-up connections exceeding 4 hours in connection duration. Top5Hosting Networks reserves the right to delete Customer's files, including but not limited to Web page(s) and email, for which a storage fee has not been paid and which have not been accessed for more than one (1) month. Top5Hosting Networks reserves the right to refuse and/or terminate service to anyone or any entity for any reason at its sole discretion with or without notice. The owner of this document is the Network Operations Centre (NOC) of Top5Hosting Networks
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